Privacy Policy

1. Information we collect

We collect only the information needed to plan and provide travel services. Depending on how you use the website, this may include:

• Account and contact details, such as username, email address and mobile number.
• Inquiry and booking details, such as destination, travel dates, adult and child counts, budget, preferences and special requests.
• Traveler details and identity document information when required to arrange booked travel services.
• Contract confirmation, payment status, transaction references and customer service records.
• Basic technical and security information needed to operate and protect the website.

2. How we use information

We use personal information to respond to inquiries, prepare quotations and itineraries, create and manage bookings, arrange travel services, issue and record contracts, process and reconcile payments, provide support, prevent misuse and meet applicable legal obligations.

We do not use information for an unrelated purpose without an appropriate legal basis or further notice.

3. How long we keep information

We retain information only for as long as needed for the purposes described above and for applicable legal, accounting, dispute resolution and security requirements. When information is no longer required, we will delete it or anonymize it where reasonably possible.

4. How we protect information

We use appropriate technical and organizational safeguards, including access controls, data minimization, logging and encryption where applicable. No online service can guarantee absolute security, so we also limit access to people and service providers who need the information for their work.

5. When information is shared

We may share only the information necessary to deliver your trip with service providers involved in the booking, such as accommodation, transport, guides, insurers, technology providers and payment processors including WeChat Pay. We may also disclose information when required by law or a competent authority.

We do not sell personal information. Service providers are expected to use it only for the agreed service and to protect it appropriately.

6. Children's information

A parent, guardian or other authorized adult should provide and manage information for a child traveler. Please submit only the child information necessary for the booking and confirm that you are authorized to provide it.

7. Your choices and rights

Subject to applicable law, you may ask to access, correct or delete your personal information, withdraw consent, close your account, or object to or restrict certain processing. Withdrawing consent does not affect processing already carried out lawfully and may limit our ability to provide a requested service.

We may need to verify your identity before completing a request so that another person cannot access or change your information.

8. Updates to this policy

When this policy changes, we will publish the new version on this page. Where a change materially affects consent-based processing, we will request consent to the current version before accepting new information.

9. Contact